ZHANG BIN ("we," "us," or "our") operates the website https://qrcode-generator.space/ (the "Service"). This Refund Policy explains our policy regarding refunds for subscription fees and other charges related to your use of our Service.
We are committed to providing excellent service and customer satisfaction. Please read this policy carefully to understand your options regarding refunds.
1. General Refund Policy
We have a strict no-refund policy for subscription fees. Once a subscription payment has been processed, it is generally non-refundable. This policy is in place due to the digital nature of our service and immediate access provided upon payment.
- Monthly Subscriptions: No refunds are provided for monthly subscription fees.
- Annual Subscriptions: No refunds are provided for annual subscription fees.
- Service Credits: We do not provide service credits or pro-rated refunds for unused portions of your subscription period.
2. Exceptional Circumstances
In very limited circumstances, we may consider refund requests on a case-by-case basis. These exceptional circumstances may include:
- Technical Issues: If our service experiences extended technical problems that prevent you from accessing core features for more than 72 consecutive hours, and we are unable to resolve the issue.
- Billing Errors: If you were charged incorrectly due to a technical error on our part (such as duplicate charges or incorrect billing amounts).
- Unauthorized Charges: If you can demonstrate that charges were made to your account without your authorization.
- Service Discontinuation: If we discontinue the service with less than 30 days' notice.
3. Subscription Cancellation
While we do not provide refunds, you can cancel your subscription at any time to prevent future charges:
- How to Cancel: You can cancel your subscription by contacting our customer support at [email protected].
- Effective Date: Cancellations take effect at the end of your current billing period.
- Continued Access: You will continue to have access to premium features until the end of your current billing period.
- No Partial Refunds: Cancelling your subscription does not entitle you to a refund for the current billing period.
4. Free Trial and Promotional Offers
If we offer free trials or promotional pricing in the future:
- Trial Periods: You can cancel during any free trial period to avoid charges.
- Promotional Pricing: Promotional pricing is subject to the same no-refund policy once payment is processed.
- Auto-Renewal: Subscriptions will automatically renew at the regular price unless cancelled before the trial period ends.
5. Payment Disputes and Chargebacks
If you dispute a charge with your payment provider or bank:
- Contact Us First: We encourage you to contact us directly before initiating a chargeback or payment dispute.
- Account Suspension: Initiating a chargeback may result in the immediate suspension of your account and access to our services.
- Resolution Process: We will work with you and your payment provider to resolve any legitimate billing disputes.
6. How to Request a Refund
If you believe your situation qualifies for an exceptional refund under Section 2:
- Contact Support: Email us at [email protected] with "Refund Request" in the subject line.
- Required Information: Include your account email, subscription details, transaction ID, and a detailed explanation of your situation.
- Response Time: We will review your request and respond within 5-7 business days.
- Documentation: You may be required to provide additional documentation to support your refund request.
7. Refund Processing
If a refund is approved in exceptional circumstances:
- Processing Time: Refunds will be processed within 10-14 business days of approval.
- Refund Method: Refunds will be issued to the original payment method used for the subscription.
- Account Access: Your premium account access will be immediately revoked upon refund approval.
- Currency: Refunds will be issued in the same currency as the original payment.
8. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Effective Date." Changes to this policy will not affect refund requests submitted before the change took effect.
9. Consumer Rights
This policy does not affect your statutory rights as a consumer under applicable local laws. In some jurisdictions, you may have additional rights regarding digital services and subscription refunds that cannot be waived by this policy.
10. Contact Us
If you have any questions about this Refund Policy or need to request a refund, please contact us at:
- Email: [email protected]
- Subject Line: Use "Refund Request" for refund inquiries or "Refund Policy Question" for general questions
- Response Time: We aim to respond to all inquiries within 48 hours